Clear market share leadership in all markets through segmented offerings and best distribution.
Grow NPS and brand leadership through sustained network leadership, differentiated customer experience and best value. Consistently achieve a five-point lead.
to deliver growth
Grow data revenue to 40% of Group service revenue.
Grow total enterprise contribution to 30% of Group service revenue.
Grow fixed-line in South Africa through fibre to the home and fibre to the business connections.
Grow contribution of non-South African entities to 30% of Group service revenue.
Grow contribution from new services to 5% of Group service revenue.
Deliver cost and
Drive cost efficiencies in each of our core mobile businesses to ensure cost growth of 0.5% (0.5 ppt delta) lower than revenue growth.
Drive people transformation through diversity, acquiring new skills and growing talent. Engagement score of 80.
Transform society and
build stakeholder trust
Proactive engagement with government and stakeholders to ensure achievement of each country’s broadband goals and contribute to initiatives which make a positive impact on societies. Clear reputation leadership among telcos in all markets.